Customer Testimonials
What a bunch of unprofessional unhelpful nitwits. Twice the service team has misled and misrepresented themselves. After arguing and begging them to do the basics of customer service, they still didn’t finish the job and I had a check engine light after we left. The service team said it wasn’t their problem and only offered to schedule another visit in three weeks. I will never go back to this dealership.
Amazing service experience and thank you Daniel!!! Daniel showed me how to find GM points and it saved me $130. Also, my truck was ready much quicker than expected. Well done.
Best service apartment I have ever went to. We’ll go back every time to that dealership. They are awesome.
Great service Kelly was awesome. Had to bring car back multiple times for oil leak and she was always hellful.
You guys are the best and shout out to Kelly and to the mechanic who work on my truck couldn't ask for better service you guys went out your way to make it work once again thanks...
They had my Tahoe for 2 weeks and never updated me or did anything. I clearly explained the issues I was having. When I reached out for status after 2 weeks I was told they could not duplicate the issue and asked me for more $ to diagnose. I came and picked up the vehicle and within .5 miles of driving it last Friday, the issue duplicated and triggered a check engine light. This morning I drove it to a collision shop I work with and the issue again duplicated with severity. I had it scanned. I accomplished more myself in 2 short drives than ... Read More DealerRater - Nov 9, 2026
Extremely frustrating and poor communication. I had an appointment at 7:30 on a Monday morning and by Wednesday evening, no one had even looked at it and Daniel said it might be Friday before anyone got to it. I went and picked the car up and took it elsewhere.
Great No It was a great experience. I appreciate everyone's help and getting things done on time.
Great service, friendly staff and affordable. Always have my car service at this location! Thanks
Toby was very nice and responsive. The rest of the experience was a waste of time, a ripoff, and inconclusive. Items were misdiagnosed, and once again, I found the dealership’s service department to be very incompetent. Don’t look at my mileage and service records, and think that you’re “diagnosing” my vehicle. Then have the audacity to send me a quote for work that wasn’t asked for. The items that I asked to be fixed could have been done elsewhere for a quarter of the price. I will not return to Starling, and likely will never take ... Read More DealerRater - Nov 4, 2026
Needed wheel bearings replaced on my truck. She got me right in and repairs were performed correctly.
Needed a new tire, dropped it off and had it fixed on the same day
They were responsive to my needs and fixed my issue in a very timely manner.
Good communication with Daniel the service advisor. The technician did a double check and made some tweaks took a little longer but better safe than sorry!!
Always the best service from the team at Starling Chevy!! I have worked with these folks for years.
Everyone was very accommodating and.patient.. The ONLY issue. is the Sales Agent did not put enough gas. We ALMOST ran out of GAS on the Highway ON OUR WAY HOME FROM DEALERSHI .The traffic was Bumper to Bumper. THANK HEAVENS WE SAW A.GAS.STATION.AND.PULLED OFF TO GET GAS. INDEED, IT WAS A CLOSE.CALL
The dealership was very helpful and generous.They treated me very good. I recommend them.
Very helpful and knowledgeable Mostly professional The job was done efficiently No problems afterwards Excellent
To start with, my truck transmission went out, then my wife's Ford Edge transmission went out. I reached out to Starling Chevrolet in Mount Pleasant. Angel answered the phone. Next thing I remember I was in the showroom of Starling Chevrolet.
This salesman drove 31 miles to my house, because I had no way to get down to the Dealer.
I had been looking at different vehicles, and the Equinox stood out to me. They had already sold the one I was looking at. I needed a passenger seat with full power. Angel said I got what you need.
Equinox ... Read More Google - Oct 29, 2026
My vehicle started leaking coolant due to a possible recall. I called Kelly and she got me on the schedule the next day and had my car back to me that night.
Great No The worst part of the experience is doing a survey for you Today?
Toby went above and beyond to help us and provided excellent customer service. Very happy with the service.
Poor. Being talked down to when trying to explain things that have already been done elsewhere. What's the point of an appointment if you're not going to acknowledge me until 20 min later? You have lost any future business from me.
Fast service, very friendly atmosphere A very pleasant experience and a first class dealership Great
If I could go lower than 1 star I would! This place has become so predatory! I could not recommend Starling any less.
The second your warranty goes out, you are no longer “part of the Starling family” and their service quotes explain that. My 2021 Chevy Colorado has 59k miles on it and was due for service. There’s a shutter while driving, my stereo head unit randomly shuts off, TPMS went out, I need an oil change and my windshield wiper fluid no longer dispense.
Starling wanted $229 for diagnosis of windshield wiper (doesn’t include repair), $229 to diagnose stereo (doesn’... Read More Google - Oct 26, 2026
Dominick was very helpful in having my tail light replaced in a quick manner, thanks!
Pleasant It was quite nice and they were nice and I liked that they were able to swiftly help me with my car issue
They still have my car, have had it way more than I have They don't service vehicles and don't test them after 'they fix it'
I've been coming there since I bought my car there !!!! They have been very good over all these years!
Multi location dealership provided broader range of vehicles to chose from, Got a fair trade in value and discounted end of model year price on new Traverse. Carson was good to deal with and was an efficient sales transaction.
Kelly was great. She didn't give up while working with the warranty company to make sure my truck was fixed and fixed correctly. She kept me informed throughout the process and worked her magic to ensure I received a loaner car.
They handle everything quickly. We waited at the dealership and they had some snacks and water. Explained the paperwork to me and sent us on our way.
Efficient and professional Dominick was courteous and knowledgeable of my vehicle and explained the needed services.
Just wanted to leave a shoutout to Dominick DeRasmo. We have been working for weeks with GM to secure reimbursement for a replacement on a recalled and failed Fuel Pump Control Module. We spoke to Dominick yesterday and he was able to tell us exactly what we needed to know and submitted it immediately. Today we were notified the reimbursement is on the way! Thank you so much for your expertise and help Dominick!
Easy to schedule. Prompt service. Good communication. Great experience for routine car maintenance close to home.
There was no sense of urgency to repair my car. It took from Monday to Friday to replace a water pump. There was no concern that I was juggling my life to be without my car. And if I had not pushed them, it probably would have taken longer.
There was no sense of urgency to repair my car. They took from Monday to Friday to replace a water pump. They acted like my time and my life without my car was no big deal and not their concern.
Excellent Always cheerful and goes out of her way to be helpful. Diligently about staying in touch about the progression of the work
Brought my car in. They had it for 10 days and did absolutely nothing. They even refused to talk to my insurance company.
they took 10 days for something should have been done in 2 or,4. I had 8am appointment on a Monday and it was Tuesday afternoon before they look at my vehicle. what is making appointment for.
I loved the popcorn machine and hot chocolate. Also my car is running, so I'm happy. Daniel was very helpful and I was able to wait comfortably for routine maintenance.
Thank you to Tom and Aiden for the assistance with my purchase.
Daniel was helpful, kind, and extremely efficient. He provided the best experience I've had while getting my car serviced.
The dealership was great They were on time and fast service. Got me in and out
I had a great experience with Starling Chevrolet. Kelly was extremely helpful, patient, and professional throughout the entire process. She took the time to answer all my questions and made sure everything went smoothly. I really appreciate her excellent customer service and would definitely recommend this dealership!
Brought vehicle in for electrical problem. Only wanted that done dealership insisted on other services and then when I said no put it in the paperwork anyway that I signed to have it done very unhappy.
I had my Denali Canyon recently serviced there and Kelly R. was wonderful. She was great with me and I witnessed her managing other customers with various issues…she accomplished them efficiently and with a great smile! I complimented Kelly on her job and she is truly an asset! Thank you again Kelly.
Domonic was awesome. Got me checked in kept me updated and checked out Very efficient. Thank you
Fast, friendly and expert service. Kelly is the best service writer. Starling Chevrolet Service Department is the best.
Efficient and courteous. Fair deal - open and honest Clean dealership with a decent inventory
Conflicting information, we’re not honest about the trade in, did not prepare the car for delivery, seemed to do less for customers than dealership up north more transparency needed.
I was recently in the service department at Sterling Chevrolet having an oil change. I waited on my car to be ready. The waiting area was clean and comfortable. My service advisor was Daniel Lee. He was most informative and kept me apprised as to when my vehicle would be ready and it was ready as promised
I test drive a car with a sunroof, it was all black. I wanted an all white car, new car come without a sun roof! No follow up from the sales, sales manager or GM. Horrible service!
Always quick and professional and solves all my problems I miss Chip though- he was a great salesman and helped myself and my family's car needs
Always quick and professional and solves all my problems I miss Chip though- he was a great salesman and helped myself and my family's car needs
Always quick and professional and solves all my problems I miss Chip though- he was a great salesman and helped myself and my family's car needs
Kelly is excellent to work with. She is friendly and follows up with each service need.
It was smooth. It was smooth and all was done on time. I have no complaints
Appointment made quickly. Quality work, excellent customer service. I feel valued as a customer here.
Started a deal online, got to the dealership, was walking around for at least 30 minutes looking at trucks, no one helped us. Left and went back finally got a salesman. He was not very patient and seemed aggravated about working the deal we wanted. We were lied to about what the Starling package included, so we didnt get what we thought we were getting. Took truck back for things promised and they damaged it. Huge chip on the hood, dent on the driver door, several scratches and swirl marks all over the truck. Have emailed the GM SEVERAL times. Still ... Read More DealerRater - Oct 7, 2026
Toby,was very professional, friendly and knowledgeable. The dealership was clean and the bottled water and coffee was a +.
My husband went to the wrong dealership for the oil change. Toby had no issue fitting my vehicle in. And Starling was able to take care of the recall at the same tim! He was very happy with how he was treated at Starling.
Friendly staff. Great service. They did what they said they were going to do and on time.
Very focused on customer satisfaction from scheduling service to planning transport and clearly communicating finding, options and schedules
Fast, easy, smooth, friendly, can-do attitude They were great to do business with Top notch
Seamless, Daniel helped with my truck and kept me at ease with diligent information Smooth
Well, it took a while to find me the right car service department was a little bit confusing but all in all it was a very pleasant experience and Trey did so much for me
Disappointed!!! After spending more than $2K for a 30K mile service, which included new wiper blades. The first time the vehicle was driving in rain (Saturday, 10/03/26) the driver's side blade became unattached and flew off. So, obviously the blade was improperly installed. This required us to stop at an auto parts store to replace the long-gone blade. A simple thing but the lack of attention to detail resulted in a dangerous situation for me.
Very professional and helpful Daniel helped me get the job done for my truck recall.
Needed my Suburban fixed. Made an appointment for service. Came to the appointment and was told they wouldn't be able to actually look at it for at least 5 business days. Finally gets looked at and needs $2400 worth of repairs. It took almost a week to get the part in and have it installed. AC worked for a day and now needs to be looked at again.
Great to work with and made it easy Daniel was great to work with and made the process easy. Also offered transportation to and from.
Great experience! I bought a '26 Trailblazer fully equipped. The tradein for my Rav4 was very good..Salesman, Andrew, was very welcoming and really explained the car's features..He set everything up for me so I didn't have to struggle myself. PAUL, the finance guy, was very kind and no pressure! We laughed and shared stories. I paid cash with my trade in and proudly drove home with my candy apple red car. Thank you for the positive experience.
11 am appointment for oil change not completed till 1 Took 30 bucks off bill but should have been completed within one hour.
Great dealership and great service. Clear communication and quick service. Very friendly and pleasant experience.
Quick repair. Left the car clean Daniel was professional and did a good job communicating the details
Sterling's really did a great job on my car. The salesman's were very courteous and kind. They kept me up on the progress. of my car. I really appreciate them. I will recommend them to anybody.
He kept me in informed but we couldn't get original equipment Hope the next time we'll be able to get original equipment and sell it instead of aftermarket
Percect Perfect No complaints Quick fast and simple In and out Painless simple Ok Ok
By far, the worse dealer experience I have ever seen. I took the truck in for a fuel pump change, and the gas gauge doesn’t work. $4,600 later.
I am well pleased with the staff, They did a great job. I will be back.
Andrew was super nice to work with and very accommodating since we came from out of town & were late for our appointment. Car was given a thorough cleanup before we drove it home. 🙂 As soon as they find the second key, we will probably be back for our next car. Really enjoyed dealing with them!
Staff made every effort to give us a great experience and it's one of the reasons we ended up getting a Suburban. They worked as a team, helped us out and we walked away happy with our purchase.
They figured out our problem and worked with us. The service team did their job!
They were professional and nice and explained everything to me that was needing to be done.
Great Communication!
Great experience getting my tires changed. The service was quick, professional, friendly, and hassle-free throughout.
100% professional and transparent. Excellent communication, service, work. Toby was outstanding Toby diagnosed the issue, described it clearly, was transparent, had excellent communication, and his team fixed four items as planned. Highest standard of customer service. Built trust
The parts department of Starling was amazing!! Mike and Justin were so helpful and the entire team really helped us out while in a pinch. Thank you SO MUCH!!
The best word to describe it is 'easy'. No hassle, in and out, Toby was great
Oil change n rotate tires As soon as I walked in she said I'll be right with you and she did. She also kept me updated said it would take about 90 minutes it was a little longer but I was fine with it
Starling has been our go-to for service. The employees always seem genuine, knowledgeable, and friendly. The service department is 5 Stars!! ??????????
Service repairs are too expensive Tail light prices are offensive Warranties should extend to 36,000 miles and/or 3 years
Really nice ?? willing to help with my payment Love the popcorn machine Was very nice
Kelly was very responsive and kept me updated every step of the way. Her communication was excellent
Great friendly place, treated a like a valued customer This was my first Chevrolet purchase last year, what sold me was the dealership and the service department, I was treated like a customer who purchased 20 trucks. I highly recommend Starling and the exceptional staff they put together
After a very sexist experience in 2019 I only returned to this dealership because of the positive reviews my husband got from people in town. I can now say that I will not be returning to this dealership for any reason no matter what! The salesman continued to show us different vehicles then we were specifically wanting to look at, attempted to tell me that I was not eligible for a military spouse discount through the GMC company because my sponsor was not on the car title we had to demand that he allow us to try and the GMC system ... Read More DealerRater - Sep 22, 2026