Customer Testimonials
I had such a great experience working with Aiden at the Chevy dealership in Mount Pleasant\! He was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process\. What stood out most was that he was **not pushy at all**—he actually listened to what I wanted and took the time to help me get the numbers right for my Chevy Traverse Buying a car can be stressful, but Aiden made the entire experience easy and comfortable\. I truly appreciate his honesty and professionalism and would **highly recommend him to anyone looking for a new vehicle\!** Thank you, Aiden\! ⭐️⭐️⭐️⭐️⭐️
I was able to pull up at the door and Daniel was ready to receive me. I was warmly greeted and he went over the details of my visit. The visit went quickly and Daniel walked me to my car on my way out.
I was able to pull up at the door and Daniel was ready to receive me. I was warmly greeted and he went over the details of my visit. The visit went quickly and Daniel walked me to my car on my way out.
Kelly is amazing! Due to local construction I have had multiple nails in my tires and Kelly always makes sure to get me in and out as easy and fast as possible. Kelly is amazing!
Pleasant greeting and then referred to Dom. He reviewed the car's history on the computer. Previously serviced at another dealership. He added the needed items to bring the car up to date. Said it would take an hour and a half. Work completed in less time. Very happy with the whole experience.
Start to finish Toby took good care of me and I appreciate him Toby is a professional
Quality service and craftsmanship Work completed in a timely fashion Great atmosphere as well Welcoming
Thank you, great service. Glad i went to Starling Chevrolet for the service. Thank you.
Open, honest, and answered all of my questions. Kept me informed, regarding the progress of the maintenance being done on my truck, via text often.
Open, honest, and answered all of my questions. Kept me informed, regarding the progress of the maintenance being done on my truck, via text often.
Open, honest, and answered all of my questions. Kept me informed, regarding the progress of the maintenance being done on my truck, via text often.
Guys seemed knowledgeable but I did get the feeling that they were trying to upsell services
I've never had a bad experience. Oh my goodness, I would prefer to conduct my business east of the cooper. Have delt with Rick Hendrick for many years w 5 vehicles and when the time comes I really hope to buy from Starling.
The only problem I had was there was a door lock fault with my truck. I went for an oil change and regular maintenance. I mentioned the door locks but when I picked up the truck they weren't completed. When I asked about them I was told the code reader picked up the faults. The truck is still under warranty 2 years old and 22k miles. I have to still take the truck back to get the locks worked on.
Daniel, in the service department was great. He kept me updated on what was going on and a pleasure to deal with. He went the extra mile to make sure I was happy.
Made the appointment by phone Arrived on time Waited in a quiet area Paid Left
My appointment was for a recall and I asked for someone to look at my headlights. They handled the recall and made adjustments to level out the headlights.
Professional and courteous service Kelly was very helpful and knowledgeable. My vehicle was in and out within a very reasonable amount of time Thanks
My service rep was excellent. Kept me informed & explained in detail work performed & work needed for optimal performance
Dominick and the tech team provided team were excellent. They delivered the services as promised when they were promised. Truck repairs are not cheap especially at a dealership. However, I pay the premium because of the level of service and satisfaction I receive from Starling.
It was the manager that took care of me. He was extremely professional and friendly. He did his level best to get me out of there on time since I had an appointment and there was a large backup of vehicle in for service that day.
Very expensive and they had my car for 8 days, so I missed a good bit of work.
Wendy of Starling sold me a car with low mileage. It’s a cool little car to zoom around town in and very easy to park. Very clean and Starling put a good tint on the windows. Great communication from Wendy, Philip, Toby, and the man who completed the tint.
Wendy Campbell and Phillip from the sales team were very kind and helpful. The used vehicle we purchased could have definitely been cleaned better. It was a little disappointing to drive it home with dog hair throughout.
Great experience with Kelly. She is easy to work with and accommodate my busy schedule
From start way back in 2003 through up till the present we've been totally satisfied with purchases and services. Kelly is continually carrying on the tradition. Thank you Kelly and let us not leave out the Technicians!
Fast friendly service. I worked at a dealer for 15 years. I was here 1 week. I have never been treated so good by a service department. The other dealer I worked at never got my service done on time.
Great service and communication. I would like to recognize Kelly in the Service Department at Starling Chevrolet for providing exceptional customer service. From the moment I arrived, Kelly was professional, knowledgeable, and genuinely focused on making sure I had a great experience. She communicated clearly throughout the entire process, kept me informed of the status of my vehicle, and went above and beyond to ensure everything was handled smoothly. It’s refreshing to work with someone who truly cares about their customers. Kelly’s positive attitude, attention to detail, and commitment to excellent service are a tremendous asset to Starling ... Read More DealerRater - Jul 27, 2026
Toby honored the coupon on website, but it was deceiving based on the coupon info that my car took 5 qts of oil vs 6 qts. The price difference of 59.99 vs 109 for the oil change.
Very good service. Took care of the issues. A pleasure to work with in Mt Pleasant
Quick & painless The staff was friendly & greeted me promptly. All around great work
Service call took 3+ days - I was told at the beginning that it may take that long. However, the dealership had no communication with me until we reached out on day three. Also the website to track process was worthless, it said “In Service” until the day Zwe picked it up.
My name is Darol Lane I just bought a 2023 Chevy Equinox and Wendy Campbell was very helpful in this process she was very person able and made feel at ease and she didn't mind answering any of questions in fact she encouraged me to ask them.
We just bought a Chevy Equinox and Wendy went above and beyond to help us to find a car that worked for our budget and made the process easy.
Felt rushed. Too much to explain in text Not all information on the vehicle was given
Working with Chris and his amazing! Honestly Chris was the best sales person I’ve ever worked with! He was super helpful and supportive always helping with answering questions and being super responsive! He worked so the me for about a week and helped every step of the way. I will be coming back!
Will never go back!!! Since I bought my truck from Sterling, it hasn't been a good experience dealing with the service dept. Went to another dealership and they immediately found what I was telling them my experience, they reached out to the warranty company and got my truck fixed.
Would be 10 stars if available. Live in Charlotte and found a truck they had that I was willing to buy. Had an experience with Ethan on the phone that made everything easy. Made a deal over the phone with my trade and they shipped the new truck to my driveway. Awesome experience!
Dominic is amazing and thorough. They were able to diagnose and fix within a reasonable time frame because they knew I was about to drive my family to our vacation.
Very knowledgeable, good with my kids since I came in after having my low pressure indicator come on. Explain in detail what my car needed in services since it was over 30K.
Very knowledgeable, good with my kids since I came in after having my low pressure indicator come on. Explain in detail what my car needed in services since it was over 30K.
Good. It would have been nice to know there was an update that needed to be made.
Daniel Lee was my CS, and the service he provided was over the top. Cant say enough about the communication, from beginning to end! Great advice as well regarding what was best for me.
Very kind and great customer service It was time efficient and I appreciated the free shuttle while my car was being worked on
Bait and switch. Dismissive. Flippant. Unsuccessful My car did not get repaired after 4 days, $1000 and they left grease/oil on my seats.
Kelly is the reason I use Starling Cheverolet. Theresa customer service is top notch. Not so much previously. Glad to have her!!
I brought my car in for an oil change, the wireless charger and onstar not working. Kelly worked diligently to get my car diagnosed and back to me as soon as possible.
Will not come back.. Transmission issue again after replacing last year.Told me no issue when it is.
Friendly, helpful, knowledgeable and quick with service Walked me through options with patience and understanding. Eagerly, answering all questions
Kelly is very helpful & always responds to me quickly. I appreciate all that she does.
The oil change did not take long maybe an hour in the waiting room and popcorn was great but when it was all set and done when I used to pay about 115 it was now $210 just too much for an oil change and tire rotation
Service was great I have not more comments to make at this time. Will come back
He was knowledgeable about the problems my car was having and gave me a prompt quote and had the work completed in a timely manner
I went in for an oil change and Dominic tried to sell me a replacement brake rotors on my truck that didn't need to be repaired. I got a second opinion on the brake rotors among other things that needed to be replaced according to starling, but the second opinion said they were perfectly fine. Before I was able to get that second opinion, Dominic and the team at Starling refused to put my truck back together. Only after involving the general manager was I allowed to get my truck after 2 more hours of waiting ontop of the two ... Read More DealerRater - Jul 15, 2026
Went 3 days without a call back on when car would be looked at. Car sat at dealer for something like 9 or 10 days before fix of a radiator hose. Mechanic reported that they had to replace a t-stat as well. Took a radiator hose fix from ~$250 to ~$2,000. Mechanic costs are too high. Also asked to replace cracked engine mount. Cost quoted was over $1,700. Took to a local mechanic to fix for $800 and it was done same day. Just don’t get the service premium for the exorbitant cost premium and wait time.
Great experience, the service department under promised and over delivered. I will return for all service and beyond.
My husband recently purchased me a used Tahoe from starling. I absolutely love this car. It had some minor issues that Joe and Toby got fixed right away. The technicians mike and cary were super fast, friendly and professional. From starting the paper, finishing the repairs everything was quick easy. I have never felt so at ease dealership.
Very helpful and willing to work with you. Kelli wax wonderful always making sure she was in contact with me about my vehicle.
Very helpful and willing to work with you. Kelli wax wonderful always making sure she was in contact with me about my vehicle.
They were really friendly and helpful I had a good customer service, very satisfied with the service
Was great. Service rep was friendly, a very pleasant and conversational asking how my day was.
I asked for a lot of services. I didn't expect to get my truck back for a couple days. But Dominic and the shop boys got it done in 1 day. He's very knowledgeable and is great with customers. He's the man!
Starling gave me such a great deal. When everyone else wouldn't. Would definitely buy from again.
Disclaimer: this is my first time buying from a Manufacturer dealership, so maybe they are all like this.
First they tried to slip in a $1500 fee on top of the pricing they have listed for "tint, and protection pkg, ect." What's most annoying about it is the dishonesty, they claim to have added this stuff to the truck but they had literally only got it in the day before and it was still dirty from when it was traded in. There is absolutely zero chance they paid anybody to put that stuff on in the previous 24hrs, ... Read More DealerRater - Jul 9, 2026
I completed a survey been submitted earlier to the dealership. However, will my experience with Kelly was so perfect that I'll share it again with you. She was completely thorough and communicate in following up with me regarding the repairs and process and warranty and delivery date, which by the way was exactly the date she had said it would be ready. She is extremely professional, kind, and courteous and with all the distractions that we're going on the service rider area with people coming in and going out phones ringing, etc. she did an excellent job and ... Read More DealerRater - Jul 8, 2026
Excellent customer service and delivery of vehicle. I am very satisfied with the purchase of my 2025 Chevy Trax. Tim was excellent.
Fast, courteous and super helpful during a rough service and repair I appreciate Toby getting my service completed so quickly and Tahoe returned to me
After 3 botched attempts at fixing a check engine light and an expense of approaching $2000, it supposedly is fixed. But am not holding my breath
Quick easy and efficient, Angel was a great salesman. The process for buying my first car couldn’t have been any smoother.
A multi-point check was listed as being done but my tire pressure sensor indicator was on and I needed tires. I was waiting to see if anything would be said but nothing was said or written in the report. So I went somewhere else to have it done. Dealer is the only place I ever had anything done before. Service people have changed and service also.
A multi-point check was listed as being done but my tire pressure sensor indicator was on and I needed tires. I was waiting to see if anything would be said but nothing was said or written in the report. So I went somewhere else to have it done. Dealer is the only place I ever had anything done before. Service people have changed and service also.
Service was very fast which is appreciated. Vehicle in and out same day. Service rep explained condition very well.
Dominic was terrific, patient, professional but still friendly. He was super! I would recommend him for all customers!
The bmw i bought from them, they did a bad job getting it cleaned. The interior door handles had melted rubber that was all over my hands. Not happy about that at all.
Tough situation where my truck broke down but we couldn't recreate the event at the shop. They checked it out thoroughly and it's running great. Still not sure what happened but they threw everything at it. Great communication with Toby - he's clear, honest, and friendly
On a busy Saturday, Toby did amazing with getting my car in and out service in a reasonable time
Brought my Yukon in fir recalls and faulty step, Dominick told me estimated time it would be ready and he answered all of our questions promptly
They reduced my father’s oil change bill by GM rewards he didn’t know he had. Wonderful folks, sharp service.
Brought in a pristine car. Picked it up with body damage and foul odor in the interior.
My car was there for 6-7 weeks. Back ordered part, and lack of mechanics to install the part when it finally arrived
Very good. On time and well done Kelly was great.she knew what she was doing
Thank you for a great car, great deal, and top notch service! I recommend this dealer!
Always appreciative of the service team at Starling. Dominick is super responsive and helpful. We’ve had a few warranty items done and we’re very happy with the results.
Great experience with service advisors wrt new tires and alignment for my 2019 suburban. Very happy with their performance
I’ve purchased a lot of vehicles in my life, but Never have I experienced such a Hardworking, Caring, and Patient service person as KELLY RICHBURG ! She is such an AMAZING person and a Very Valuable employee! She ALWAYS goes Above and Beyond!
He was very communicative and knew I was on a time crunch and ensured there was a loaner car there and ready when I arrived. I was very grateful for good service.
Dominic handled all the details, including discovering a warranty issue with the transmission that I didn't know about and scheduled to repair that in addition to my 60,000 mile service
Good communication, ready when promised good work Friendly, professional easy to talk to That's all
He was efficient and helpful Tobey provided helpful, efficient service and made my oil change quick and hassle-free.
Was not sympathetic about the fact that no one could look at our car for up to four days, even though I got alerts to get service soon.
Friendly and helpful from the start. Explained everything to be done that days as well as upcoming things I will have to take care of.
Very transparent and explained in detail the work being done. Toby ensured I knew what next steps were to be taken and did it in a very professional manner.
Toby did a great job. He was friendly and courteous. He got the job done when he said it would be done.
Easy to work with and did good work. Toby made some excellent maintenance recommendations for my truck which has well over 100K miles before making a long trip. The truck rides noticeably better after the job. Kept me informed of progress.
Polite. Knowledgeable. Clean. Convenient. Closest GM dealer / mechanic to me. That's all I have to say.